VAL: With Aid of Computer Program, She is Successful in Secretarial Field

Val’s mother is very supportive and wants her daughter to have a “good life.”  She also wants to make sure that her daughter is safe, and she worries about her being taken advantage of, so work options have to be in environments that take these concerns into consideration.

 

The employment consultant spent time with Val in various places and environments to get to know her. The Discovery Profile indicated that Val wanted to work in an office in a secretarial role. After extensive creative planning, a starting point for a job search was identified. Val’s employment consultant knew of an auto detailing company, and she was able to negotiate a carved-out position.

 

As the secretarial manager, Val would be responsible for writing down the VIN numbers of the cars that were being serviced, answering the telephone, and greeting customers. She was readily accepted as one of the team and quickly fell into the good-humored bantering that bonded the employees and defined the office culture as professional, focused on quality, and appreciative of humor in the workplace. Soon after hiring Val, the owner contacted her employment consultant to let her know Val was not working out in the job. The problem was that she made continual mistakes when copying down the VIN numbers.

 

The employment consultant convinced the employer not to fire Val and to allow the support team time to determine what could be done to assist Val in performing her job. State-of-the-art equipment that utilizes a computer program and wand to register the VIN number so that registering the vehicles is not subject to human error was identified through an Internet search. This adaptation enabled Val to maintain her job, a valued role in this business.